TPG Internet connection issue??

Having problem TPG connection? Frequently dropping out connection? not able reestablish the connectivity? Using D-Link modem with TPG connection?
I had same problem when i contacted TPG. The typical answer was to change the modem. However, my instinct and knowledge told me it is not the modem. Hence, i started digging the modem and i found the problem which was merely a problem.

Step 1:Enter your gateway address, such as 192.168.1.1 in the browser you are using.

Click on Log In button












Step 2: Next Screen once logged in

Do not use the Setup wizard button instead use the Internet Setup as the arrow indicates. You will soon find out why?









Step 3: WAN Service Setup

Click on Edit link.
On WAN SERVICE CONFIGURATION page click Next button (Leave it as default).




Step 4: PPP Username and Password -Enter TPG Credential here.

The problem is here. Once your Internet connection is down and you call TPG. They will ask you to use Setup Wizard using that button i told you not use in Step 2. When you do that some how the PPP username and password changes to gateway username and password. Hence once you complete the set up; it will give Authentication Error- because of that wrong Username and Password. Thus, Make sure the Username and Password you enter is the TPG account credential and not gateway credential. Press apply at the last step.

Step 5: Status

Check the status tab and wait for couple of minutes for status to come up as CONNECTED.